Accessibility Statement

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Accessibility Statement

Effective Date: May 19, 2026  |  Last Updated: May 19, 2026

Courtice Home Healthcare is committed to providing accessible products and services to all customers, including persons with disabilities. As an Ontario-based business, we comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation.

1. Our Commitment

  • Providing goods and services that respect the dignity and independence of people with disabilities
  • Ensuring equal access and participation for people with disabilities
  • Integrating accessibility into our customer service, communications, and operations
  • Welcoming feedback to help us continuously improve our accessibility practices

2. Communication

  • We communicate with customers with disabilities in ways that take into account their specific needs
  • Staff are trained to interact and communicate respectfully with people of various disabilities
  • We provide information in accessible formats upon request
  • We offer email as an alternative to telephone where needed

3. Assistive Devices

  • Our store is accessible to customers using assistive devices
  • Staff are familiar with assistive devices and trained to assist customers who use them
  • As a medical supply provider, we carry a wide range of mobility aids and assistive equipment

4. Service Animals

  • We welcome customers with disabilities who are accompanied by a service animal
  • Service animals are permitted in all areas of our store open to the public

5. Support Persons

  • Customers with disabilities accompanied by a support person are always welcome
  • Support persons will never be prevented from accompanying a customer in our store

6. Website Accessibility

We strive to meet WCAG 2.1 Level AA standards including:

  • Alternative text for images
  • Sufficient color contrast for readability
  • Keyboard-accessible functionality
  • Clear and consistent navigation

7. Staff Training

All staff receive training on:

  • The Accessibility for Ontarians with Disabilities Act, 2005
  • How to interact with people with various types of disabilities
  • How to assist customers using assistive devices, service animals, or support persons

8. Feedback

We welcome feedback on how we can improve accessibility:

We will respond within 10 business days.

9. Contact Us

Courtice Home Healthcare
1423 King St E, Unit 5, Courtice, ON L1E 2J6
Email: info@courticehomehealthcare.com
Phone: +1 (905) 721-0004
Hours: Monday–Friday 9 am–5 pm | Saturday 11 am–2 pm

Last reviewed and updated: May 19, 2026.

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