Privacy Policy
Effective Date: May 19, 2026 | Last Updated: May 19, 2026
1. Introduction
Courtice Home Healthcare ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and individuals who interact with us in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
2. Who We Are
Courtice Home Healthcare is a medical supply retailer and equipment rental provider located in Courtice, Ontario. We serve individuals, caregivers, and healthcare professionals across the Durham Region.
Address: 1423 King St E, Unit 5, Courtice, ON L1E 2J6
Email: info@courticehomehealthcare.com
Phone: +1 (905) 721-0004
3. What Personal Information We Collect
a) Contact Information
- Full name, home address, email, phone number
b) Health and Medical Information
- Prescription details for ADP-registered products
- Medical condition or mobility needs
- Healthcare provider and insurance information
c) Financial Information
- Payment details processed securely through our payment provider
- Insurance billing information (Green Shield, WSIB, Sun Life)
d) ADP Program Information
- Ontario Assistive Devices Program registration details
- Government-issued identification where required
- Authorization numbers and claim details
e) Online Activity
- IP address, browser type, pages visited, cookies
4. How We Collect Your Information
- Directly from you — purchases, contact forms, phone calls, store visits
- From healthcare providers — with your consent, from OTs, physiotherapists, physicians
- From insurance providers — for direct billing (Green Shield, WSIB)
- From ADP — to process government-funded equipment programs
- Automatically — cookies and analytics when you visit our website
5. How We Use Your Information
a) Products and Services
- Processing orders, rentals, and returns
- Professional fittings and consultations
- Home delivery
b) Insurance and ADP Billing
- Direct billing to Green Shield, WSIB, Sun Life, and other insurers
- Processing ADP Ontario government program applications
c) Communication
- Order confirmations and rental reminders
- Product recalls and safety alerts
- Newsletters and promotions (with your consent only)
d) Legal Compliance
- PIPEDA and Ontario law obligations
- ADP, WSIB, and insurance record requirements
- Fraud prevention
6. How We Share Your Information
We do not sell your personal information. We share it only with:
- Insurance and Funding Bodies — Green Shield, WSIB, Sun Life, Ontario ADP (with your consent)
- Healthcare Providers — to confirm prescriptions or recommendations (with your consent)
- Service Providers — payment processing, hosting, email (bound by confidentiality)
- Legal Authorities — when required by law or court order
7. Data Retention
ADP and insurance billing records are retained for a minimum of 7 years as required by Ontario regulations. Other personal information is retained only as long as necessary.
8. How We Protect Your Information
- Secure HTTPS encryption on our website
- Password-protected systems with access controls
- Need-to-know staff access only
- Secure physical storage at our store
9. Cookies
We use essential cookies (website functionality) and analytics cookies (Google Analytics). You can disable cookies through your browser settings.
10. Your Rights (PIPEDA)
- Access your personal information
- Correct inaccurate information
- Withdraw consent for marketing at any time
- Request deletion (subject to legal retention requirements)
- File a complaint with the Office of the Privacy Commissioner of Canada
11. Contact Our Privacy Officer
Courtice Home Healthcare
1423 King St E, Unit 5, Courtice, ON L1E 2J6
Email: info@courticehomehealthcare.com
Phone: +1 (905) 721-0004
We respond to all privacy inquiries within 30 business days.
12. Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on our website. Continued use of our site constitutes acceptance of the updated policy.
13. Governing Law
This policy is governed by the laws of Ontario and Canada, including PIPEDA. Disputes are subject to the exclusive jurisdiction of Ontario courts.
Last reviewed and updated: May 19, 2026
