Return & Refund Policy

Effective Date: May 19, 2026  |  Last Updated: May 19, 2026

At Courtice Home Healthcare, your satisfaction is our priority. We understand that purchasing medical equipment and supplies is an important decision. This policy outlines our return and refund procedures to ensure a fair and transparent experience for all customers.

1. Return Window

• Most items may be returned within 30 days of the original purchase date
• Items must be in their original, unused condition with all original packaging intact
• Original receipt or proof of purchase is required for all returns
• Without a receipt, exchanges may be offered at the discretion of store management

2. How to Return an Item

In-Store Returns:

• Bring the item along with your original receipt to our store at 1423 King St E, Unit 5, Courtice
• Our staff will inspect the item and process your return or exchange
• Returns are processed during regular business hours

Online Purchase Returns:

• Contact us at info@courticehomehealthcare.com or call +1 (905) 721-0004 to initiate a return
• We will provide return instructions and a return authorization number
• Items must be securely packaged for return shipping
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped

3. Refund Method and Timeline

• Approved refunds are issued via the original payment method
• In-store refunds are processed immediately upon approval
• Online purchase refunds are processed within 10-15 business days after we receive and inspect the returned item
• Depending on your bank or card provider, additional processing time may apply

4. Non-Returnable Items

Due to the nature of medical products and hygiene requirements, the following items cannot be returned once the original seal is broken or the item has been used:

• Compression stockings and hosiery
• Incontinence products
• Ostomy supplies
• Breast pumps and accessories
• Blood pressure monitors
• TENS units
• Pillows and cushions
• Mattresses and overlays
• Bathroom safety items (grab bars, shower chairs, commodes)
• Supports and braces
• Respiratory and CPAP equipment and supplies
• Mobility aids (transport chairs, rollators, scooters) once used

5. Final Sale Items

The following items are considered final sale and are not eligible for return or exchange under any circumstances:

• Clearance and sale items
• Gift cards
• Special orders and custom orders
• Shipping fees

6. Defective or Incorrect Items

• If you receive a defective or incorrectly shipped item, please contact us within 7 days of receipt
• We will arrange for a replacement, exchange, or full refund at no additional cost to you
• Return shipping for defective or incorrect items will be covered by Courtice Home Healthcare

7. ADP and Insurance-Funded Items

• Items purchased through the Ontario Assistive Devices Program (ADP) or direct insurance billing may have different return conditions
• ADP-funded equipment returns may require authorization from ADP Ontario
• Please contact us before returning any ADP or insurance-funded items for guidance

8. Restocking Fee

• A restocking fee may apply to certain items including lift chairs, hospital beds, and power mobility devices
• The restocking fee will be communicated clearly at the time of purchase

9. Exchanges

• Exchanges for a different size, color, or model are accepted within the 30-day return window
• Items must be in original, unused condition with original packaging
• If the exchange item has a different price, the difference will be charged or refunded accordingly

10. Contact Us

For return inquiries or to initiate a return:

Courtice Home Healthcare
1423 King St E, Unit 5, Courtice, ON L1E 2J6
Email: info@courticehomehealthcare.com
Phone: +1 (905) 721-0004
Hours: Monday–Friday 9 am–5 pm | Saturday 11 am–2 pm | Sunday Closed

This Return & Refund Policy was last reviewed and updated on May 19, 2026.